Orders are shipped after processing typically the same day they’re submitted between the hours of 7:00am - 12:00pm Monday - Thursday and between 7:00am - 11:00am Fridays (Central US Time). Orders made after the cut off time will be shipped the next business day. Shipping methods and costs vary depending on your location.
Order processing can take up to 48 hours after purchase but typically process within a few hours. UPS & Speedy Delivery are our primary methods of shipping. If VSS uses other means of shipment, we will notify you. International (or non North American) orders will be sent by UPS Worldwide Shipping.
VSS takes your right to privacy and data security very seriously. VSS will not share any information you provide with any third party. Information you provide will be strictly used to ensure you with the best possible service.
"The VSS 30 Day Return"
VSS offers a 30 day return policy on certain items to insure you are covered beyond the ordering process and have a chance to test product for satisfaction. Damaged or altered products do not qualify for the 30 day return policy and must be submitted through the VSS RMA (Return Merchandise Authorization) process.
Your order MUST be pre-approved for "The VSS 30 Day Return" and must be written on your purchase order. We only offer "The VSS 30 Day Return" when you purchase directly from VSS over the phone (1-800-331-8764) or from our home office and not through a reseller of VSS products.
When returning product to VSS, you must first contact VSS to obtain an RMA (Return Merchandise Authorization) number from our customer service department at 1-800-331-8764. The following information is required in order to complete the RMA request:
A brief description of the problem that is occurring with the product(s) to be returned.
All requests are processed within 48 hours. For customers that agree to return defective products to VSS, a standard replacement option is available.
When the defective product is received, VSS at its own discretion will either repair or replace the product, and ship it out in the quickest and most cost effective manner possible.
After obtaining an RMA number from VSS, you must send the product (freight prepaid) to:
Video Surveillance Solutions 415 State St. Oto, IA 51044.
Shipping is reimbursed for damaged or defective products only. A shipping label will be emailed to you after your RMA has been processed.
The RMA number must be prominently placed on the outside of the package or VSS reserves the right to return the package to the sender unopened.
Please use a shipping company that can demonstrate proof of delivery. VSS does not accept responsibility for any lost shipments unless proof of delivery to VSS is provided.
Product shipped to VSS must be properly packaged to prevent loss or damage in transit.
Shipping your RMA to VSS using regular mailing envelopes is not acceptable, as they do not protect the product from damage during shipping.
VSS will not repair or replace a module that is shipped in such a way that the product is not properly protected.
VSS will not accept any product that has been damaged as a result of accident, abuse, misuse, natural or personal disaster, or any unauthorized disassemble, repair or modification.
If you have any questions, please contact the Video Surveillance Solutions, Inc. Customer Service department at 1-800-331-8764.
This Web site contains links to other sites that are not owned or controlled by Surveillance Video. Please be aware that we, Video Surveillance Solutions, Inc., are not responsible for the privacy practices of such other sites.
We reserve the right to modify these policies at any time, so please review it frequently. If we make material changes to this policy, we will notify you here.
This site is owned and operated Video Surveillance Solutions, Inc. "VSS". Unless otherwise specified, all materials appearing on this site, including the text, site design, logos, graphics, icons, and images, as well as the selection, assembly and arrangement thereof, are the sole property of VSS, Copyright © 2007-2012, ALL RIGHTS RESERVED.
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Any unauthorized use of the materials appearing on this site may violate copyright, trademark and other applicable laws and could result in criminal or civil penalties.